Responsible Gaming

Gaming Should Be Entertainment

At Captain Cooks Casino, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you find yourself relying on gambling for income or using it to escape personal difficulties, it may be time to seek help.

Responsible gaming means playing within your means, understanding the odds, and maintaining control over your gaming habits.

Age Verification

Captain Cooks Casino is only available to individuals who are 18 years of age or older in Canada, or the legal age of majority in your province or territory, whichever is greater. By accessing our platform, you confirm that you meet these age requirements.

We take underage gambling seriously and implement strict age verification procedures.

Warning Signs of Problem Gambling

If you recognize any of the following warning signs, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Spending more time and money on gambling than intended
• Hiding or lying about your gambling activities from family and friends
• Using gambling to escape stress, anxiety, or negative emotions
• Borrowing money or going into debt to fund gambling
• Neglecting work, school, family, or other important responsibilities
• Experiencing mood swings related to winning or losing
• Failed attempts to cut back or stop gambling
• Feeling anxious or irritable when unable to gamble
• Gambling with money needed for essentials like rent or food

Self-Help Tools & Responsible Gaming Features

Captain Cooks Casino offers several tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a limit on how much you're willing to lose before taking a break
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
• Session Time Limits: Set a timer for your gaming sessions

We encourage you to use these tools proactively to ensure your gaming remains enjoyable and within your control.

Support Organizations & Resources

If you're struggling with problem gambling, professional help is available. Here are trusted organizations in Canada and internationally:

Canada

• Responsible Gambling Council (RGC)
  Website: www.responsiblegambling.org
  Supporting Canadians with evidence-based resources and programs for problem gambling
• Gamblers Anonymous Canada
  A peer-support fellowship offering meetings and support groups across Canada
• Provincial Problem Gambling Helplines:
  Contact your provincial health ministry for local helplines and treatment services

International Resources

• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  Phone: 1-800-522-4700 (US)
• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au

If You Need Help

Please reach out today. Problem gambling is a treatable condition, and seeking help is a sign of strength, not weakness. Whether you're concerned about your own gaming or that of someone you care about, professional support is available and confidential.

Visit Responsible Gambling Council or contact a helpline listed above to speak with someone who can help.

Remember: If gambling is no longer fun, it's time to take action.